Refund Policy

Last updated: January 2026

At PrimeIPTV Store, customer satisfaction is important to us. We offer a limited refund policy under specific conditions.

Refund requests must be made within 7 days of purchase. After this period, refunds will no longer be eligible. Refunds may be granted in cases where the service is not delivered, there are major technical issues that cannot be resolved, or access is not provided after payment.

Refunds will not be issued for issues related to internet connection, device incompatibility, incorrect setup, or user error. We also do not provide refunds if the service has been fully delivered and accessed successfully.

To request a refund, users must contact our support team with their order details. All refund requests will be reviewed individually, and approval is not guaranteed.

We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.